Česká zbrojovka, a leading manufacturer and supplier of firearms, and con4PAS, a leading consulting company in the field of SAP implementation, continue their cooperation in the development and support of SAP Service Cloud solution.
After successfully transitioning to productive use of the implemented system for recording service requirements (more about the SAP Service Cloud project here), Česká zbrojovka decided to enter into cooperation to support this solution after its deployment. This cooperation includes providing maintenance and support for the new solution, as well as solution and process consulting according to the customer’s needs.
The SAP Service Cloud implementation aims to support the work of service personnel in handling warranty and post-warranty service requests or in dealing with complaints and queries – thus providing better customer service.
As part of this cooperation, the con4PAS-certified team provides ongoing support for the new solution, including bug fixes, product updates, and enhancements. The team also regularly consults with the customer on their requirements for further development and ensures that the solution is fully operational in line with the company's stated objectives.
"con4PAS has a team of experienced consultants who use their extensive know-how from previous projects (the history of SAP Cloud solution implementations since 2015), and are ready to propose the optimal solution with regard to the customer's business and technical requirements. That is why most of our customers naturally use the follow-up services for long-term support.", said Jan Ferjo, Business Development Director at con4PAS.
Česká zbrojovka a.s., based in Uherský Brod, Czech Republic, is one of the main operating companies of Colt CZ Group SE. It is a major manufacturer and supplier of firearms for civilian, armed forces and law enforcement customers. The company exports its products to more than 90 countries around the world.
Colt CZ Group SE, together with its subsidiaries, is one of the world’s leading manufacturers of firearms for military and law enforcement, personal defence, hunting, sport shooting and other commercial uses. Its products are marketed and sold mainly under the Colt, CZ (Česká zbrojovka), Colt Canada, CZ-USA, Dan Wesson, and 4M Systems brands. The Colt CZ Group includes companies such as Colt, Česká zbrojovka, Colt Canada, CZ-USA, 4M Systems and CZ Export. The Group also holds a minority share in Spuhr i Dalby, the Swedish manufacturer of optical mounting solutions for weapons.
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