After the two-year break a European-wide conference Call Center World, one of the most significant ones around the topic of multichannel communication, took place again in late February and early March. Approximately 6 500 international visitors from 42 countries and 200 exhibitors from 18 countries met at the industry event live in Berlin and digitally online. The event again brought together industry leaders, experts, and professionals to share knowledge, exchange ideas, and network with like-minded individuals.