GasNet, the operator of the largest gas distribution system in the Czech Republic, has decided for a digital transformation under the umbrella of SAP ČR. As a partial delivery via SAP, con4PAS implemented a cloud solution for the exchange of electronic documents with suppliers.
Bhutan Power Corporation (BPC), the sole provider of electricity in the Kingdom of Bhutan with operations spread in 19 regions, recently announced the go-live of the Sinch contact center solution Contact Pro onPrem to consolidate its multichannel communication into a single unified process.
Ján Ferjo, Business Development Director at con4PAS, focuses on the topic of contact centres in a follow-on to his insight into cloud projects. He looks back to the time when SAP first incorporated multi-channel communication solution into its portfolio, how the world of communication has evolved and what trends dominate it today.