The release of 2511 of SAP Ariba cloud solutions introduces many interesting functionalities. The release is available from 15.11.2025.
Implementing an AI chatbot goes far beyond technology. It’s about crafting a system that delivers real value, guides users effectively, and evolves with organizational needs. Drawing on the 10 key principles outlined in the guide, we explore lessons learned from practical implementations, providing insights into design, deployment, and long-term management of AI-powered conversational tools.
In today’s volatile environment, companies face unprecedented pressure to deliver exceptional customer experiences that build loyalty and drive growth. Yet as expectations rise, so does the complexity of meeting them. This article explores key insights from a recent SAP and IDC study, revealing the technology gaps, strategic shifts, and practical next steps businesses must take to succeed in the future of customer experience (CX).