News and Insights

SAP Business Network: From Transaction Hub to Intelligent Operating Layer

October 13, 2026

SAP Business Network began as infrastructure for exchanging purchase orders, invoices, confirmations, and shipping notices between buyers and suppliers. Ardent Partners argues that its next phase is more ambitious: a shared operational layer where data, workflows, and AI agents can coordinate work across procurement, supply chain, finance, HR, customer experience, and eventually company boundaries. The opportunity is substantial, but it will depend on execution, data quality, governance, and the willingness of trading partners to participate in a different kind of network.

Sinch Global Partner Day: Customer Communication in the Age of AI

October 5, 2026

Sinch’s annual gathering of key European partners in Munich on 30 September 2026 focused on the future of customer communication. con4PAS was among the participants. The main topics were artificial intelligence, new communication channels and the exchange of experience among partners.

AI-Native Enterprise: Why Business Context Matters More Than AI Features

September 29, 2026

Enterprise AI is moving beyond assistants embedded in individual applications. SAP's AI-Native North Star Architecture describes a more fundamental shift: from systems that record business events to systems that can also understand context, learn from interactions, and act across the enterprise. The practical message for leaders is straightforward. The value of AI will depend less on the model itself and more on the quality of the data, process knowledge, governance, and business context around it.

Voice Bot vs. Chatbot: Why Channel Design Matters

September 15, 2026

Voice bots and chatbots address similar business needs, but they are not interchangeable. Text and speech are different communication channels, and customers behave differently in each of them. A bot designed without that distinction can make a simple interaction feel slow and awkward. A channel-specific design can improve service, reduce routine work, and help customers reach the right outcome more naturally.

Why Customer Service Is Becoming a Strategic Priority in the AI Era

September 1, 2026

Customer service no longer begins after the sale. It influences whether customers stay, buy more, and continue to trust the company. A Harvard Business Review Analytic Services study shows that AI can strengthen this role, but only when the right data, governance, and accountability are already in place. The management priority is therefore broader than efficiency: better service protects revenue and improves the customer relationship.

SAP Ariba – news of version 2608

August 11, 2026

The release of 2608 of SAP Ariba cloud solutions will introduce many interesting functionalities. The release is available from 14. 8. 2026.

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