This year, SAP announced a new service solution called SAP Service Cloud Version 2. The new intelligent SAP Service Cloud revolutionises the service industry with its focus on speed, clarity, and accuracy.
Bhutan Power Corporation (BPC), the sole provider of electricity in the Kingdom of Bhutan with operations spread in 19 regions, recently announced the go-live of the Sinch contact center solution Contact Pro onPrem to consolidate its multichannel communication into a single unified process.
Ján Ferjo, Business Development Director at con4PAS, focuses on the topic of contact centres in a follow-on to his insight into cloud projects. He looks back to the time when SAP first incorporated multi-channel communication solution into its portfolio, how the world of communication has evolved and what trends dominate it today.
A historical reflection and strategic direction for the world's largest business network for the digital support of purchasing processes and electronic communication with suppliers.
During the weekend of 6th–7th August 2022, SAP upgraded all the test tenants. The production tenants will be upgraded on 20th–21st August 2022. As usual, SAP introduced new functionalities and system enhancements. Most of them will improve current functionalities but there are some brand-new functions.