News and Insights

8 Signs It’s Time to Upgrade Your Voice Infrastructure

April 28, 2026

Legacy voice systems can “work” for years—until they don’t. As expectations rise and teams depend more on integrated digital workflows, voice becomes a critical part of customer experience and operational reliability. Sinch’s guidance outlines eight common warning signs that your current voice infrastructure is holding you back—and practical ways to modernize without unnecessary risk.

Win Long-Term Loyalty by Connecting CX and ERP

April 14, 2026

Customer experience cannot run on a disconnected stack. When customer-facing tools sit apart from core systems, teams lose time reconciling data, personalization becomes inconsistent, and every change increases integration risk. SAP’s brief “Win long-term loyalty by connecting CX and ERP” argues that unifying CX and ERP gives IT a single foundation to deliver better experiences at scale—while reducing complexity and improving speed to value. It also references independent research showing that unifying CX and ERP can deliver ROI of up to 726% through higher productivity, streamlined operations, and increased revenue.

The Business Value of SAP Business Network for Selling Organizations

March 31, 2026

For selling organizations, digital business networks are no longer just a useful add-on. They are becoming a practical way to accelerate revenue, reduce manual work, and improve collaboration with buyers. According to IDC’s 2025 Business Value White Paper, companies using SAP Business Network achieved measurable gains in efficiency, customer satisfaction, and financial performance. The findings show that sellers can use one connected platform not only to simplify transactions but also to strengthen buyer relationships and improve speed across the entire order-to-cash cycle.

Choosing the Right AI Bot Platform: 7 Things Every Business Should Consider

March 24, 2026

Artificial intelligence chatbots are quickly becoming a standard part of modern digital customer experience. They allow companies to provide round-the-clock service, automate repetitive tasks, and create more personalized interactions with customers. But while launching a simple bot may take only a few hours, building a truly effective conversational AI solution requires careful platform selection and clear business goals.

Winning Customers for Life with AI: The New CX Battleground

March 17, 2026

Customer experience has become the key differentiator between brands that grow and those that struggle to retain loyalty. As digital channels expand and expectations rise, organizations must find new ways to deliver fast, personalized, and consistent experiences. According to the SAP e‑book “Win customers for life with AI: The new CX battleground,” artificial intelligence is emerging as a powerful tool that enables companies to understand customers better, anticipate their needs, and deliver meaningful interactions at scale.

Three Mistakes Procurement Makes in Category Management (and How to Fix Them)

March 10, 2026

Category management is no longer a back-office exercise focused on squeezing suppliers. In a volatile supply environment, it is becoming a strategic capability for risk mitigation, resilience, and value creation. Economist Impact research highlights three recurring mistakes that keep procurement teams from realizing this potential - and practical ways to correct them.

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