News and Insights

Digital Procurement as a Competitive Advantage: What SAP Ariba Benchmarking Reveals

November 25, 2025

What does a truly effective procurement organization look like? One that is agile, data-driven, and ready for market shifts? SAP Ariba’s latest benchmarking report offers answers — based on real-world results from hundreds of organizations worldwide. The data highlights how digitization, when done well, delivers measurable benefits across the entire procurement lifecycle.

The Resilient Edge: How Procurement Adapts in an Era of Polycrisis

November 11, 2025

Procurement is no longer defined by cost savings alone. In today’s environment of geopolitical turbulence, economic uncertainty, and rapid technological change, procurement leaders are being called upon to deliver much more than financial efficiency. A new global study by Economist Impact—based on responses from over 2,000 C-suite executives across 23 countries—highlights how procurement is evolving to meet these challenges.

SAP Ariba – News of version 2511

November 6, 2025

The release of 2511 of SAP Ariba cloud solutions introduces many interesting functionalities. The release is available from 15.11.2025.

Building Effective AI Chatbots: Lessons Learned from 10 Key Principles

November 4, 2025

Implementing an AI chatbot goes far beyond technology. It’s about crafting a system that delivers real value, guides users effectively, and evolves with organizational needs. Drawing on the 10 key principles outlined in the guide, we explore lessons learned from practical implementations, providing insights into design, deployment, and long-term management of AI-powered conversational tools.

The Future of CX: Navigating Complexity with Technology, Trust and Transformation

October 21, 2025

In today’s volatile environment, companies face unprecedented pressure to deliver exceptional customer experiences that build loyalty and drive growth. Yet as expectations rise, so does the complexity of meeting them. This article explores key insights from a recent SAP and IDC study, revealing the technology gaps, strategic shifts, and practical next steps businesses must take to succeed in the future of customer experience (CX).

Omnichannel Customer Journey: How to Create a Connected Experience From First Click to Final Purchas

October 7, 2025

The customer journey no longer starts and ends in one place. In today’s world, it unfolds across a complex network of touchpoints—social media, mobile apps, websites, email, physical stores, chatbots, and more. To meet customer expectations, companies must connect these dots into a single, consistent experience. That’s what omnichannel is all about.

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