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News and Insights

SAP Innovation Day 2025: con4PAS Showcased How Innovation is Changing the World of Purchasing

SAP Innovation Day 2025: con4PAS Showcased How Innovation is Changing the World of Purchasing


September 11, 2025

On September 10, 2025, the Cubex Center in Prague hosted the largest local SAP event – SAP Innovation Day 2025, which attracted hundreds of professionals, managers, and partners from across the Czech Republic. This year’s edition focused on digital transformation, process automation, and the role of artificial intelligence in core business functions.
Behind the Curtain: A Series on Omnichannel Customer Experience

Behind the Curtain: A Series on Omnichannel Customer Experience


September 9, 2025

In today's fast-paced digital world, customers are more connected than ever. They move seamlessly between devices, platforms, and communication channels—and they expect brands to keep up. Responding to this challenge requires more than just the right tools. It calls for a strategic approach known as omnichannel.
Multichannel vs. Omnichannel: What’s the Difference and Why Does It Matter for Customer Experience?

Multichannel vs. Omnichannel: What’s the Difference and Why Does It Matter for Customer Experience?


September 9, 2025

In today’s competitive environment, delivering a high-quality customer experience (CX) is more than just a trend. It’s a necessity. One of the key factors that shapes this experience is how well a company communicates across various channels. And here comes the crucial distinction: multichannel or omnichannel?
What's new in the SAP Sales and Service Cloud Release 2508

What's new in the SAP Sales and Service Cloud Release 2508


August 29, 2025

During the weekend of 2nd–3rd August 2025, SAP upgraded all the test tenants. The production tenants will be upgraded on 16th August 2025. As usual, SAP introduced new functionalities and system enhancements. Most of them will improve current functionalities based on customer influence requests, but there are some newly added functions.
SAP Business AI in Customer Experience: From Personalization to Loyalty

SAP Business AI in Customer Experience: From Personalization to Loyalty


August 26, 2025

Customer Experience (CX) has become a critical success factor for modern businesses. It’s no longer just about how to reach a customer, but how to deliver a meaningful, efficient, and personalized interaction—again and again. In this space, artificial intelligence plays a pivotal role, helping companies elevate customer service, marketing, and sales to a new level.
SAP Business AI in Procurement: From Operational Efficiency to Intelligent Strategy

SAP Business AI in Procurement: From Operational Efficiency to Intelligent Strategy


August 14, 2025

Artificial Intelligence is becoming an everyday tool in procurement – not as a trend, but as a practical way to streamline processes, strengthen decision-making, and elevate the strategic role of procurement teams. Based on the recent SAP and ProcureCon report, drawing on responses from over 500 procurement leaders across Europe and North America, it’s clear that companies are adopting AI where it brings the fastest and most visible value: spend analysis, category management, and supplier collaboration.
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