Česká zbrojovka will register service requests in SAP Service Cloud

Česká zbrojovka will register service requests in SAP Service Cloud | con4PAS

Česká zbrojovka, a leading manufacturer and supplier of firearms and accessories, has decided to automate its service processes utilizing the SAP Service Cloud solution. The company has chosen con4PAS, a leading consulting company in the field of implementing solutions on the SAP platform, as its implementation and integration partner.

December 15, 2021

Česká zbrojovka was searching for means to support the work of service personnel in handling warranty/after-warranty service requests and in dealing with queries or complaints – and thus to provide better customer service. After considering the proposed alternative solutions, Česká zbrojovka decided on the SAP Service Cloud solution.

As its implementation partner, Česká zbrojovka has chosen con4PAS that has a certified delivery team with deep process and application knowledge of SAP solutions and broad project experience.

The SAP Service Cloud implementation brings a holistic view of all communication channels – e-mail, web, chat, phone (CTI), or social media. Its intuitive overview screens combined with real-time analytics will allow Česká zbrojovka to easily monitor the services provided and generate reports. The solution is also available on mobile devices – important information is at your fingertips anytime, anywhere. The SAP Integration Suite platform will be used to integrate with the existing ERP (respectively SAP S/4HANA) system.

It is expected that Česká zbrojovka could start using the new system at the beginning of next year. Leverage its knowledge base, cooperate more with partners, be more efficient and productive, and thanks to powerful analytical tools, more easily predict and analyze possible scenarios and steer in the right direction.


Česká zbrojovka a.s. (CZUB) is the main operating company of the Group, located in Uherský Brod. It produces firearms for civilian, armed forces, and law enforcement customers worldwide. The company exports products to more than 90 countries. Currently, Česká zbrojovka’s firearms are widely used by law enforcement agencies and armed forces in more than 40 countries worldwide.

CZG – Česká zbrojovka Group SE (CZG), together with its subsidiaries, is one of the leading world manufacturers of firearms and tactical accessories for military and law enforcement, personal defence, hunting, sport shooting, and other civilian uses. Its products are marketed and sold mainly under the CZ (Česká zbrojovka), Colt, CZ-USA, Dan Wesson, Brno Rifles, and 4M Systems brands. The Group includes companies such as Česká zbrojovka, Colt Manufacturing Company, Colt Canada Corporation, CZ-USA, Brno Rifles, 4M Systems, and CZ Export. CZG also holds a minority share in Spuhr i Dalby, the Swedish manufacturer of optical mounting solutions for weapons. CZG is headquartered in the Czech Republic and has production facilities in the Czech Republic, the United States, and Canada.

In 2021, CZG – Česká zbrojovka Group SE (“CZG” or “the Group”; PSE: CZG) announced that, after securing all necessary regulatory approvals from the U.S. and Canadian authorities, it has successfully closed on its acquisition of 100% of the equity interest in Colt Holding Company LLC (“Colt”), the parent company of the U.S. firearms manufacturer, Colt’s Manufacturing Company LLC as well as its Canadian subsidiary, Colt Canada Corporation. Colt is one of the world’s leading designers, developers, and manufacturers of firearms. It has supplied commercial, military, and law enforcement customers in the U.S. and throughout the world for over 175 years.


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