New version of SAP Contact Center, Feature Pack 14, should be released during upcoming weeks (maybe even this very week).
Only one information about new version has been released yet: FP14 will enable support of Oracle Java 8 and Java 11 on 64bit version. Until now, only 32bit version of Oracle Java can be used. However, Oracle does not support 32bit platform anymore.
When SAP CCtr 7 FP14 will be released, only 2 older releases will be supported – FP12 and FP13. Customers using FP11 and older releases should consider upgrade as soon as possible.
Where to find more information?
2767408 - SAP Contact Center 7.0 FP14 Feature Package Release – OSS note with all available information (S-user needed).
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