Ras Al Khaimah EGA has decided for a digital transformation of government processes

RAS Al Khaimah EGA has decided to transform digital processes in government | con4PAS

con4PAS, a leading provider of consulting services for SAP Customer Experience (CRM), and RAS Al Khaimah e-Government Authority (EGA) are working together to transform digital processes in government.

May 27, 2019

The Electronic Government Authority (EGA) is a provider of centralized services for ministries in Ras Al Khaimah, UAE. EGA has decided to deploy solution Dynamic Process Route Package (DPR Package) developed by con4PAS for easier and faster implementation of new processes related to different life situations and applications, eg building permits.

The main benefits of Dynamic Process Route Package (DPR Package) are:

  • the ability to model complex processes in a graphical form,
  • make dependency creation easy,
  • and reuse logical entities.

All this makes it easy and fast to model new or modify existing processes.



Ras Al Khaimah is one of seven emirates that joined to form the United Arab Emirates (UAE).

The Electronic Government Authority (EGA) provides centralized services to the government departments in Ras Al Khaimah in the following areas: Technical project management, technical services management, training programs, and e-services. The EGA is also keen to develop an IT strategy for the Government of Ras Al Khaimah, and implement it in cooperation with government departments in the emirate, and to promote information security through the application of international security standards in the Government of Ras Al Khaimah Information Centre.

EGA assures excellence and leadership in providing services to all its customers, and puts them on top of its priorities, to meet the needs and requirements of customers, and always strive for the implementation of best international practices in the field of information technology, to increase the institution's technical performance and meet the current and future needs and requirements of government departments, and provide an efficient working environment for employees to improve their performance and simplify business processes and enhance customer satisfaction.

The online portal of the Government of Ras Al Khaimah www.rak.ae is the shared window of all electronic services for the local departments in the Emirate of Ras Al Khaimah, with the participation of some federal institutions that provide their services to all citizens and residents of the Emirate of Ras Al Khaimah in particular, and UAE in general.