During the weekend of 6th-7th February 2021, SAP upgraded all of Test Tenants. The production tenants will be upgraded on 20th-21st February 2021. As usual, SAP introduced a lot of new functionalities and system enhancements. Most of them will improve current functionalities but there are some brand new functions. Please see what is new in the SAP Cloud world in the release 2102.
There are again many new functionalities and innovations in the 2102 version. In the area of sales processes, we have selected and described the most interesting ones for you.
SAP presented the new Work Center in the previous release. Now SAP enhances this with some new key innovations:
Some of the Key innovations are Considering Account Conversion in Lead Scoring − This feature would provide a more accurate score as this will consider all lead conversion scenarios. And in BETA Extend Text Intelligence to Lead and Opportunity (activation of this will be via Support Incident).
Top Level Account and Parent Account for Leads on Account details will be available from this Release. Leads facet on an Account now shows Top Level Account and Parent Account information.
In advance to keep naming consistency across product, the action “New” has been renamed to “Create Lead”.
View Revenue Split Partners includes optional a Sales Unit (hidden field) to also support an organizational assignment in order to report based on organizational units.
Different sales departments can integrate their individual CPQ solution to one C4C system.
Based on Document Type, different product can be proposed (this is available also for Sales Order).
This application extension supports Voice, text or touch to streamline sales processes while on the go with the conversational sales assistant. This will help quickly focus and execute on critical leads/opportunities (e. g. “Show me opportunities closing this quarter” or “Show me hot leads”). This needs to be activated via Support incident.
You can now color code activities in your calendar based on different parameters. Customize and filter your calendar color display based on activity priority, status, category or type.
It will be possible to add multiple contacts to a visit at one time. Activities and visits can be now deleted from the detail view.
Read more about the solutions in Customer Management line of business and their respective success stories.SAP C4C SAP CPQ SAP CRM SAP CCtr