Under the leadership of con4PAS, the leading provider of consulting services for SAP Customer Experience (CRM) solutions, a new strategy to change existing and implement new business and service processes will be deployed.

The aim of this transformation project is to streamline and unify existing processes and increase collaboration across departments. The acceleration and clarity of communication with Al-ELM partners, leading to an increase in the number of business indicators, have proved to be a great benefit.

AL-ELM Information Security “ELM” is a Saudi Joint Stock Company owned by the Public Investment Fund (PIF), which is the investment arm of the Saudi Ministry of Finance. ELM services are provided to all forms of beneficiaries, including Government, Corporate Sector and individuals.

In 1988, ELM was established as Al-ELM Research and Development Company. At that time, the company role was to localize and transfer knowledge and information technology to the kingdom of Saudi Arabia, in addition to some research initiatives benefiting the Ministry of Interior.

In 2002, ELM began its commercial activities and changed its name to Al- ELM Information Security Company. Its services at that time were mainly around information security starting from designing secured structures for companies, to performing penetration testing and ending with recommendations. The first E-government service started in the following years piloted by the Saudi Umrah Portal.

In the year 2004, ELM switched its business focus from Information Security to providing secure E-services. In the years to come, everyone was talking about E-Government; ELM was already living it. ELM continued providing all sort of different secure E-Services until it managed to produce the Electronic exit/re-entry travel visa for expatriates residing within the country, such an achievement was considered to be the first fully interactive Saudi E-Government service that applies all qualifications of an E-service.

In 2007, the Ministerial Cabinet approved the decree to transform the company to be owned by the Saudi Public Investment Fund and also became a closed joint-stock company.

Are you interested in SAP Cloud for Customer? Read more about the solution and the customer references.