Bhutan Power Corporation (BPC), the sole provider of electricity in the Kingdom of Bhutan with operations spread in 19 regions, recently announced the go-live of the Sinch contact center solution Contact Pro onPrem to consolidate its multichannel communication into a single unified process.
After a successful consolidation of the back-office operations, BPC continues with meeting its corporate strategy and decides to unify front-office processes into one-voice communication, which encompasses inbound/outbound voice, as well as social media channels (Facebook, WhatsApp, LiveChat). In order to achieve this goal, BPC decided to cooperate with con4PAS, a leading IT consulting company, in the field of front- and back-office operations along with a local SAP partner, IT Systems Integrator Zealous Systems.
“We are very pleased that our expertise in the Utility segment, along with a proven track history in multichannel customer interactions, resonates across the regions. Bhutan Power Corporation customers benefit from the best-of-breed approach already applied to many other companies alike,” said Jan Ferjo, Business Development Director, con4PAS.
Bhutan Power Corporation Limited (BPC), the sole provider of electricity in the Kingdom of Bhutan with operations spread in 19 regions, is the largest corporation in the Kingdom of Bhutan. It was launched as a public utility company on the 1st of July 2002 with the mandate of distributing electricity throughout the Country and also providing transmission access for generating stations for domestic supply as well as export.
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