Would you like to provide a faster service to your customers and aim at their needs in real time?
Would you like to provide a flexible service thanks to a variety of communication channels?
Is your telemarketing successful enough during your marketing campaigns?
Do you know how efficient each of your operators really is?
A multichannel solution and a sophisticated tool that lets you control the incoming and outgoing communication.
Service and care for your customers
Provide your customers with the highest level of comfort and variability of communication channels that can be used for communication with your company. A solution for contact centers, SAP CCtr allows an integration of a wide range of communication channels (telephone, e-mail, fax, chat, skype or the web interface).
Marketing and sales activities
By linking the marketing and business initiatives, one can create telemarketing campaigns, which can address customers more proactively and efficiently. Thanks to the fact, that the contact center uses a single platform, you can monitor the progress, development and success rate of the campaign or the customer feedback.