Would you like to provide a faster service to your customers and aim at their needs in real time?
Would you like to provide a flexible service thanks to a variety of communication channels?
Is your telemarketing successful enough during your marketing campaigns?
Do you know how efficient each of your operators really is?
A multichannel solution and a sophisticated tool that lets you control the incoming and outgoing communication.
Service and care for your customers
Provide your customers with the highest level of comfort and variability of communication channels that can be used for communication with your company. A solution for contact centers, Sinch CCtr (previously SAP CCtr) allows an integration of a wide range of communication channels (telephone, e-mail, fax, chat, skype or the web interface).
Marketing and sales activities
By linking the marketing and business initiatives, one can create telemarketing campaigns, which can address customers more proactively and efficiently. Thanks to the fact, that the contact center uses a single platform, you can monitor the progress, development and success rate of the campaign or the customer feedback.
The transition of the contact centre handling incoming communication with our customers to the SAP platform provides us with the right tools for effective management of the Contract Centre’s productivity and constitutes a first step towards a comprehensive multi-channel communication implementation in our company.
Ing. Pavla Bublíková, CFO at Vodňanská drůbež, a.s.
We, as the leader on the market fully understand, that in serving our customers we need to go beyond a traditional relationship, and we need to be closer to our customers. Building a truly multichannel contact center is a part of a strategic initiative of our company to continuously increase customer satisfaction.
Alexious Mulemba, Director Information Technology, AAB & Bros. Co.
Our decision to introduce the SAP company solution has proved perfectly right. It is thanks to provided benefits, a six-week implementation period, and its seamless integration into the already existing system for customer servicing. Today our contact center is an integral part of the customer care process and it also represents one of our most significant sales channels.
Implementing SAP CC provided us with more efficient marketing processes, such as a clearer customer overview. Since we seamlessly integrated SAP CC with other SAP solutions, we have been able to offer our customers better service and flexibly respond to their needs and demands.
Ing. Miroslav Hübner, MBA, IT Director, Pražská energetika, a.s.