Sinch Contact Pro

Would you like to provide a faster service to your customers and aim at their needs in real time? Would you like to provide a flexible service thanks to a variety of communication channels? Is your telemarketing successful enough during your marketing campaigns? Do you know how efficient each of your operators really is?

A multichannel solution and a sophisticated tool that lets you control the incoming and outgoing communication.

Service and care for your customers

Provide your customers with the highest level of comfort and variability of communication channels that can be used for communication with your company. A solution for contact centers, Sinch Contact Pro (formely SAP Contact Center, CCtr) allows an integration of a wide range of communication channels (telephone, e-mail, fax, chat, skype or the web interface).

Marketing and sales activities

By linking the marketing and business initiatives, one can create telemarketing campaigns, which can address customers more proactively and efficiently. Thanks to the fact, that the contact center uses a single platform, you can monitor the progress, development and success rate of the campaign or the customer feedback.

The native integration with SAP CRM

The mode of native integration and the Sinch Contact Pro create a strong tool and a single, united platform for customer service.

The main benefits of Sinch Contact Pro

  • Higher efficiency of your sales and service departments thanks to the variability of the communication channels.
  • Enhanced coordination of your resources in marketing, sales and service sectors.
  • More content and loyal customers thanks to the shorter reaction periods and a flexible customer service.
  • Lower costs of ownership, lower need for investments into the technical equipment and a more flexible use of the software.
  • Lower costs for installation and maintenance thanks to the readiness for SAP CRM integration.

Customer references

  • Building a customer relationship

    Building a customer relationship

    SAP CCtr implementation

    Plzeňský Prazdroj continually responds to changes in the Czech market. SAP CC fully covers business requirements and is an essential part of a modern call center.

    Jaroslav Ulč, Head of implementation SAP CC, Plzeňský Prazdroj, a.s.
  • SAP CCtr – Pražská energetika

    SAP CCtr – Pražská energetika

    SAP CCtr implementation

    Implementing SAP CC provided us with more efficient marketing processes, such as a clearer customer overview. Since we seamlessly integrated SAP CC with other SAP solutions, we have been able to offer our customers better service and flexibly respond to their needs and demands.

    Ing. Miroslav Hübner, MBA, IT Director, Pražská energetika, a.s.
  • SAP CCtr – Abdullah Abdulghani & Bros. Co. W.L.L

    SAP CCtr – Abdullah Abdulghani & Bros. Co. W.L.L

    SAP CCtr implementation

    We, as the leader on the market fully understand, that in serving our customers we need to go beyond a traditional relationship, and we need to be closer to our customers. Building a truly multichannel contact center is a part of a strategic initiative of our company to continuously increase customer satisfaction.

    Alexious Mulemba, Director Information Technology, AAB & Bros. Co.
  • SAP CCtr & SAP CRM – Vodňanská drůbež

    SAP CCtr & SAP CRM – Vodňanská drůbež

    Call center implementation (SAP CCtr & SAP CRM)

    The transition of the contact centre handling incoming communication with our customers to the SAP platform provides us with the right tools for effective management of the Contract Centre’s productivity and constitutes a first step towards a comprehensive multi-channel communication implementation in our company.

    Ing. Pavla Bublíková, CFO at Vodňanská drůbež, a.s.
  • SAP CCtr – TESCOMA

    SAP CCtr – TESCOMA

    SAP CCtr implementation

    Our decision to introduce the SAP company solution has proved perfectly right. It is thanks to provided benefits, a six-week implementation period, and its seamless integration into the already existing system for customer servicing. Today our contact center is an integral part of the customer care process and it also represents one of our most significant sales channels.

    Michal Robek, head of IT, Tescoma, s.r.o.