con4PAS has become the AudioCodes Channel Partner with the certification:
Registered VAR / Systems Integrator
SAP CCtr implementation
Implementing SAP CC provided us with more efficient marketing processes, such as a clearer customer overview. Since we seamlessly integrated SAP CC with other SAP solutions, we have been able to offer our customers better service and flexibly respond to their needs and demands.
Ing. Miroslav Hübner, MBA, IT Director, Pražská energetika, a.s.
SAP CCtr implementation
Our decision to introduce the SAP company solution has proved perfectly right. It is thanks to provided benefits, a six-week implementation period, and its seamless integration into the already existing system for customer servicing. Today our contact center is an integral part of the customer care process and it also represents one of our most significant sales channels.
Michal Robek, head of IT, Tescoma, s.r.o.
SAP CCtr implementation
We, as the leader on the market fully understand, that in serving our customers we need to go beyond a traditional relationship, and we need to be closer to our customers. Building a truly multichannel contact center is a part of a strategic initiative of our company to continuously increase customer satisfaction.
Alexious Mulemba, Director Information Technology, AAB & Bros. Co.
Call center implementation (SAP CCtr & SAP CRM)
The transition of the contact centre handling incoming communication with our customers to the SAP platform provides us with the right tools for effective management of the Contract Centre’s productivity and constitutes a first step towards a comprehensive multi-channel communication implementation in our company.
Ing. Pavla Bublíková, CFO at Vodňanská drůbež, a.s.
SAP CCtr implementation
Plzeňský Prazdroj continually responds to changes in the Czech market. SAP CC fully covers business requirements and is an essential part of a modern call center.
Jaroslav Ulč, Head of implementation SAP CC, Plzeňský Prazdroj, a.s.
